Billing Terms & Payment Policy

This Billing Terms & Payment Policy (“Policy”) applies to all purchases made through the website www.golldengoosellc.com (the “Site”) operated by Golden Goose LLC. By placing an order on our Site, you agree to the billing and payment terms described below. Please read this Policy carefully before completing any transaction. If you have any questions, please contact our support team using the information at the end of this document.

1. Accepted Payment Methods

We strive to offer secure and convenient payment options. The following payment methods are accepted for all purchases made on our Site:

2. Billing Information & Accuracy

You agree to provide current, complete, and accurate billing and account information for all purchases made on our Site. You must promptly update your account and other details (including billing address, card expiration date, and email address) so that we can complete your transactions and contact you as needed.

• Verification: We reserve the right to verify billing information before processing or shipping any order. We may contact you to confirm address details or cardholder information.
• Fraud Prevention: All orders are subject to security review. If a transaction is flagged for potential fraud, we may cancel the order or request additional documentation.
• Order Confirmation: After placing an order, you will receive an email confirmation summarizing the items, prices, and total charges. Please retain this confirmation for your records.

3. Payment Processing & Authorization

When you place an order, your payment method will be authorized at the time of checkout. Authorization may appear as a temporary hold on your credit/debit card. Final payment will be captured when the order is confirmed and prepared for shipment. For pre-order items, payment may be taken at the time the pre-order is placed, unless stated otherwise.

• Failed Authorization: If your payment method cannot be authorized, we will notify you and may ask you to provide an alternative payment method. Your order will not be processed until successful authorization is obtained.
• Third-Party Processors: Payments are processed through secure third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit card details on our servers. Please review the privacy and security policies of our payment processors for additional information.

4. Pricing, Taxes & Fees

All prices displayed on our Site are in US Dollars ($) and do not include applicable taxes, shipping fees, or customs duties unless explicitly stated.

• Sales Tax: We collect sales tax for orders shipped to states where we have a legal obligation to do so. The applicable tax amount will be calculated during checkout based on the shipping address.
• International Orders: For shipments outside the United States, you are responsible for any import duties, customs fees, or local taxes levied by the destination country. These charges are not included in the total shown at checkout and are collected by the carrier upon delivery.
• Price Changes: Product prices and shipping rates are subject to change without notice. However, once an order is confirmed, the price is locked and will not be adjusted unless you modify the order.

5. Currency & Conversion

All transactions are processed in USD. If your card issuer or payment account uses a different currency, the final amount charged may be converted by your financial institution at their applicable exchange rate. Golden Goose LLC is not responsible for any discrepancies, fees, or currency conversion charges applied by your bank or payment provider.

6. Billing Errors & Disputes

If you believe an error has occurred in your billing, please contact us immediately. You must notify us within 30 days of the transaction date to request an adjustment or correction. To assist us in resolving the issue, please provide your order number, the date of the charge, and a detailed explanation of the discrepancy.

• Chargebacks: If you initiate a chargeback with your credit card issuer without first contacting us to resolve the issue, we may suspend your account and future orders. We reserve the right to dispute invalid chargebacks and provide evidence of the valid transaction.
• Refunds & Credits: Approved refunds will be credited to the original payment method used for the purchase. Processing times vary by financial institution; typically, refunds appear within 5–10 business days.

7. Recurring Payments & Subscriptions

Currently, our Site does not offer subscription-based billing or recurring payments for standard products. If we introduce subscription services in the future, separate terms will be provided, and you will be asked for explicit consent before any recurring billing commences. Any pre-authorized recurring payment will include clear disclosure of the billing interval, amount, and cancellation policy.

8. Order Cancellations & Modifications

You may request a cancellation or modification of your order within 2 hours of placing it, provided the order has not yet entered the shipping preparation stage. To request a change, contact our customer service team immediately with your order number. After the order has been processed for shipment, cancellations may not be possible, and you may need to follow our standard return procedure.

• Refunds for Canceled Orders: If cancellation is approved, we will issue a full refund to the original payment method within 5–7 business days.
• Partial Cancellations: If only part of an order is canceled, the refund will reflect the value of the canceled items only.

9. Security & PCI Compliance

We take the security of your payment information seriously. Our Site uses SSL encryption (TLS 1.2/1.3) to protect data transmitted during checkout. We comply with the Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure safe handling of cardholder data. Payment details are submitted directly to our PCI-compliant payment processors; we do not retain full sensitive card data on our servers.

10. Late Payments & Collections

For orders paid by invoice or bank transfer (where applicable), payment is due within the specified timeframe stated on the invoice. Late payments may incur interest charges at the rate of 1.5% per month (or the maximum allowed by law). Unpaid balances may be referred to a collections agency, and you will be responsible for any collection costs or legal fees incurred.

11. Gift Cards & Store Credit

Golden Goose LLC may offer electronic gift cards and store credits from time to time. The following terms apply:

• Gift cards are non‑refundable and cannot be exchanged for cash unless required by law.
• Store credits issued as part of a return or promotion expire 12 months from the date of issue unless otherwise stated.
• Gift cards and store credits can be used as a payment method at checkout by entering the unique code. Any remaining balance may be applied to future purchases.
• Lost or stolen gift cards will not be replaced without proof of purchase.

12. Contact Information for Billing Inquiries

13. Governing Law & Dispute Resolution

This Billing Terms & Payment Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. Any dispute arising from or relating to billing, payments, or this Policy shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved informally, you agree to submit to the exclusive jurisdiction of the state or federal courts located in New York County, New York.

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Updates to this Policy: We may revise this Billing Terms & Payment Policy at any time. The “Effective Date” at the top of this page indicates when the Policy was last updated. Material changes will be highlighted on our Site or communicated via email for registered users.